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Student Services

 

Office of the Vice President for Student Affairs

www.vpsa.txstate.edu/
J.C. Kellam, Room 980 | 512.245.2152

The Office of the Vice President for Students Affairs supervises the following student services:

 

Dean of Students Office

www.dos.txstate.edu
LBJ Student Center 5–9.1 | 512.245.2124

The Dean of Students Office consists of:

The Dean of Students Office provides the following services:

  • notifies faculty in cases of extended student absences for family or student medical emergencies
  • provides notary services for currently enrolled Texas State students
  • coordinates and assists with class absences for religious holy days
  • acts as a clearinghouse to refer students to appropriate campus offices
  • approves the sale or service of alcoholic beverages on campus
  • works with university officials and families in the case of a student death
  • coordinates the Behavior Assessment Team
  • publishes the official Texas State student handbook
students interacting with their mentor

Bobcat Bond Program: Your Connection to Success

http://www.vpsa.txstate.edu/programs-and-services/Bobcat-Bond.html
mentoring@txstate.edu
J.C. Kellam, Suite 980
512.245.2152

The Mentoring Program matches new students (freshman and transfer) with faculty, staff or upper-division students. A mentoring relationship provides new students with a human face they can associate with a large institution. A mentor is an advisor, guide and friend. Mentors and mentees meet for lunch and attend university events like football games or theatrical presentations. Mentors can help new students set goals, refer them to campus resources and introduce them to people on campus.

On average, students who participate in the Mentoring Program tend to stay in school and have higher GPAs than their non-mentored counterparts. In addition, program participants are less likely to be placed on academic probation or suspension than non-participants.

Students register through an online application at www.txstate.edu/mentoring and can join the program any time. Mentoring Program staff arranges the mentor-
mentee matches and keeps participants informed of all program activities.

 

Career Services

www.careerservices.txstate.edu
careerservices@txstate.edu
LBJ Student Center 5-7.1 | 512.245.2645

Assisting students in all phases of their career decision-making process is the sole function of Career Services. The department's programs and resources are designed specifically to guide tomorrow's professionals through self-assessment, career exploration, reality-testing and implementation. Career Services offers help with everything from deciding on a major to finding a part-time job or full-time employment opportunities.

One-on-one counseling appointments are available to discuss career concerns, review résumés, or practice interviewing skills. Students often come in to discuss which majors or careers fit them best. While guiding students through this exploration process, Career Services staff pay particular attention to student's interests, skills, values and personalities.

Career tests such as the Myers-Briggs Type Indicator, the Strong Interest Inventory and the Self-Directed Search are also available through a Career Services counselor. A free, online testing option, SIGI3, also offers career tests and includes information about career options, job outlooks and starting salaries. Students may access SIGI3 without a counselor appointment by obtaining an access token. Call or e-mail Career Services for a token.

Walk-in career coaching is available, as is our online 48-hour Résumé Review. The Career Information Center is equipped with 10 personal computers and hundreds of career-related books and periodicals.

Career Services also offers help with summer employment, job shadowing and internships. Job shadowing, scheduled during the winter break, typically involves a one-day, several-day or weeklong experience. Internships normally allow for lengthier experience a summer term, a semester, or even longer and often count for credit.

Career Services assists students in obtaining all types of employment. Current openings, including part-time on- and off-campus jobs, full-time positions, summer jobs and internships can be accessed by registering with Jobs4Cats. To register, visit www.careerservices.txstate.edu.

Career Services offers an both active students and Texas State alumni an array of services to facilitate the professional job search. Résumé reviews and practice interviews can help job seekers meet employer expectations and more effectively illustrate qualifications. Job postings, job fairs, on-campus interviews and a variety of special programs (e.g., workshops in interviewing skills, job search preparation and business etiquette) provide many opportunities to make contact with potential employers.

Copy Cats

http://www.auxiliaryservices.txstate.edu/copycats/
copycats@txstate.edu
Nueces Building | 512.245.2684

Copy Cats offers a broad array of services to the university community, including:

  • black-and-white copies
  • color copies
  • finishing services such as binding, cutting, folding and laminating
  • wide array of paper stocks, including recycled
  • mailing services, including postage stamps, U.S. Postal Service drop-off and UPS package drop-off
  • notary service
  • fax service
  • office supplies including pens and pencils, notebooks and folders
  • shipping envelopes and supplies
  • digital poster and banner printing

Copy Cats has an Internet accessible order form and the convenience of e-mailing documents directly to copycats@txstate.edu.

Walk-ins are always welcome as well; hours are 8 a.m. - 5 p.m., Monday - Friday. Copy Cats accepts Bobcat Buck$, checks and most credit cards with a valid Texas State ID.

Copy Cats is located downstairs from the Police Department in the Nueces Building, just off the Quad.

Counseling Center

www.counseling.txstate.edu
counselingcenter@txstate.edu
LBJ Student Center 5-4.1 | 512.245.2208

The Counseling Center offers helps students deal with adjustment and other personal issues that may interfere with their ability to succeed academically.

Services include short-term individual and group counseling, workshops, psychiatric referral, limited psychological assessment, consultation, self-help resources and referral to other professional services. All counseling services are confidential and free to currently enrolled students. Psychiatric services, which are offered in collaboration with the Student Health Center, require a small co-payment.

For an initial counseling visit, students can make a consultation appointment by calling or stopping by the Counseling Center on the day an appointment is desired. Calling between 8 a.m. and 8:30 a.m. is recommended.

students socializing in their residence hall

Department of Housing and Residential Life

www.reslife.txstate.edu
J.C. Kellam, Suite 320/380
512.245.2382

The Department of Housing and Residential Life (DHRL) provides students with a safe, comfortable and convenient on-campus home while offering opportunities for increased campus involvement, social interaction and academic assistance. The DHRL office handles all inquiries related to housing options, rates, contracts and change requests. The department also offers information on hall programs, hall government, the Residence Hall Association and DHRL employment opportunities. Housing standards, which outline the policies and regulations for on-campus residents, can be found at www.reslife.txstate.edu.


Division for Rehabilitative Services (DRS)

Campus Office: Academic Services Building North, Suite 308D
512.245.3625 | 877.445.3625
San Marcos Office: 1901-A Dutton
512.396.7930 | 800.687.8442
mark.burroughs@dars.state.tx.us

The Division for Rehabilitative Services (DRS) is a state agency that assists individuals with disabilities by providing a variety of services to them as they enter employment or return to work. For students with disabilities, DRS promotes earning a degree as the best way to become employed.

DRS assists people with a range of disabilities, including physical and orthopedic impairments, mental health disabilities, epilepsy, learning disabilities, diabetes, deaf and hearing impairments, speech/language impairments, attention deficit problems, and most other disabilities.

Services may include:

  • assessment of disability, including a review of existing records that document a disability or provision of a psychological evaluation or medical evaluation to document the disability
  • counseling and guidance
  • assistance in obtaining accommodations and other supportive services
  • assistive devices such as artificial limbs, braces, glasses and hearing aids
  • limited financial assistance for tuition and nonrefundable required fees, and some limited financial assistance for required books and supplies
  • medical and psychiatric treatment, including physical therapy and speech therapy based on financial need
  • interpreter services for the deaf

These services are based on meeting eligibility criteria and economic need, as determined on an individual basis by a DRS counselor. There is no charge for DRS services. The office considers income, and possibly parents' incomes, in determining how much it may pay for a particular service. The existence of a disability does not automatically mean an individual is eligible for DRS services; the disability must be a barrier to obtaining or maintaining employment, or in the case of students, progressing toward completion of their degrees, to be followed by employment in their chosen fields.

DRS maintains a full time office on campus in Academic Services Building North, Suite 308D. The phone number is 512.245.3625.

students studying

Disability Services

www.ods.txstate.edu
ods@txstate.edu

LBJ Student Center 5-5.1 | 512.245.3451

The Office of Disability Services (ODS) helps students with disabilities to achieve their educational goals and enhance their leadership development by ensuring equal access to all university programs and activities.

The ODS facilitates access to university programs and services in the most integrated setting appropriate. Academic accommodations and support services are provided free of charge for qualified, enrolled Texas State students with documented disabilities. A student must meet the criteria outlined in the ODS disability guidelines to qualify for services and accommodations at Texas State. Copies of the guidelines are available on the ODS website or upon request from the ODS.

Specialized support services are based on the individual student’s disability-based needs.

Services available include, but are not limited to:

  • special-groups registration for classes
  • assistance in ordering recorded textbooks or recording textbooks not available on CD
  • approval of accommodations for academic exams and quizzes
  • assistance with accessing adaptive computer equipment
  • resources used by students' volunteer note takers
  • liaison and advocacy between students, faculty and staff
  • referral for tutoring
  • disability management counseling
  • provision of sign language and oral interpreting services
  • captioning (speech to text) services
  • information and referrals to on- and off-campus resources

Students with disabilities should contact the Department of Assistive and Rehabilitative Services, Texas Commission for the Blind or Division for Deaf and Hard of Hearing Services for information on financial assistance. Students who have complaints or concerns regarding programs or facilities should contact Tina Schultz, director of ODS, or Dr. Sherri Benn, ADA coordinator at 512.245.2278.

Financial Aid and Scholarships 

www.finaid.txstate.edu
J.C. Kellam, Suite 240 | 512.245.2315

Financial Aid and Scholarships offers two main categories of assistance — financial aid (grants, work-study, and student and parent loans) and scholarships. These two types of assistance have different applications and deadlines. The Financial Aid Guide, which includes step-by-step instructions and information about the financial aid process, is available at the Financial Aid and Scholarships office and on the department’s website.

Financial aid is awarded based on the financial resources of students and their families. To apply for this type of aid, students must submit a Free Application for Federal Student Aid (FAFSA). To maximize eligibility for grants and work-study funds, submit the FAFSA no later than the priority deadline of March 31. A student must submit a FAFSA each academic year if he or she wishes to be considered for financial aid. 

Texas State offers a variety of academic scholarship opportunities for transfer, continuing and other students. Transfer students will apply by March 1 via the ApplyTexas scholarship application. Continuing students will apply by March 1 via the Texas State General Scholarship Application. Graduate students will apply by March 1 via the Graduate College’s scholarship website. Students who are not Texas residents and receive a Texas State competitive scholarship of at least $1,000 may be eligible to pay in-state tuition.

Note: Students need to activate their Texas State e-mail accounts because Financial Aid and Scholarships sends important information to students using Texas State e-mail addresses.

Withdrawing and Failure to Earn
All Passing Grades

If a student withdraws or is expelled from the university prior to the 60 percent point of the semester, the student is required to complete a withdrawal form (available from the Registrar’s Office) and visit with a financial aid counselor. The counselor will provide information regarding the consequences of the withdrawal (i.e., repayment obligations, impact on satisfactory academic progress, etc.). The student will be required to repay any unearned Title IV funds. If these funds are not repaid within the required timeframe, the debt will be transferred to collections.

If a student fails to earn a passing grade in at least one of his or her courses (i.e., all F’s, all W’s, all I’s or a combination of all F’s, W’s or I’s) during a semester, the student is considered to have, for purposes of federal Title IV funds, unofficially withdrawn from the university. As a result, a withdrawal calculation must be performed to determine the amount of Title IV funds the student must repay. The only exception is when an institution can document that the student was enrolled on or after the 60 percent point of the semester (e.g., professor’s verification of class attendance, taking an exam, etc.).

 

ID Services

www.auxiliaryservices.txstate.edu/idservices/
idservices@txstate.edu

LBJ Student Center, 2-9.1 | 512.245.2297
24-hour Lost Card Line: 512.245.7700

A student’s BobcatCard, issued through Auxiliary Services, serves as the official Texas State ID, meal card, residence hall access card and library card, and it also can be used for Bobcat Buck$ and/or as a Wells Fargo debit card.

Important information about the BobcatCard:

Cards should be kept away from magnets, cell phones and automobile key fobs that lock/unlock the doors or remote-start the car. Transmissions to or from these devices and magnets can destroy the information encoded on the card.

The card should not be bent, folded or sat on, and it should not be exposed to excessive heat, or run through the clothes washer or dryer.

Students should not attach stickers to the card, pass it through any other system or otherwise mutilate it. It should not have a hole punched in it.

There is a replacement charge for damaged, altered or defaced cards.

Students should carry the BobcatCard all times. Card readers at each checker station on campus will scan the card to permit or deny transactions. No one will be admitted to the dining halls without either presenting a meal-eligible Texas State BobcatCard or purchasing a meal.

If the BobcatCard is linked to a Wells Fargo checking account, it can be used as an ATM card.

The photo on the BobcatCard should be a true representation of the student for identification purposes. Students will be asked to remove caps and sunglasses for the picture.

An ID service fee is collected from every student each semester. The fee is used to support the ID Services office and for expansions and maintenance of the BobcatCard program.

Any misuse or misrepresentation of any university-issued card will result in disciplinary and/or legal action.

Bobcat Buck$

Students must have a BobcatCard to use Bobcat Buck$, a prepaid declining-balance account. Bobcat Buck$ can be purchased and loaded onto the BobcatCard via the link on the ID Services website. BobcatBuck$ carry over and can be used at on- and off-campus locations, including restaurants, stores and other service providers.

Bobcat Buck$ are refundable only upon graduation, termination, withdrawal, separation or transfer and when the account balance is $20 or more. A $15 administrative fee is charged for all refund requests. To request a refund, submit a written request to ID Services. It is the student’s responsibility to read and understand the terms and conditions prior to purchasing Bobcat Buck$.

Rollover Meal Plan Policy

Visit the ID Services website and click on the link to view the policy.

Door Access

Students who use a correct card that fails to function should call University Police Department Access Services at 512.245.7656.

Students must use the BobcatCard to open doors controlled by the proximity reader.

Students who are having trouble obtaining access to a residence hall should contact the hall director.

Lost Cards

Students must report a lost BobcatCard immediately by calling 512.245.7700 or using the link on the ID Services website. After deactivation, the card cannot be used in any university readers and cannot be reactivated.

For lost BobcatCards linked to a Wells Fargo checking account, students should call 800.869.3557 or visit a Wells Fargo branch immediately.

A lost card must be replaced immediately at ID Services. Office hours are Monday-Friday, 8 a.m.-5 p.m.

After business hours, weekends or holidays: for meal access, see the Food Service Manager; for residence hall access call 512.245.7656 to reach Access Services; for other reader-controlled doors, contact the department; and for eligibility access in other areas, contact the area manager.

There is a replacement charge for each card replaced.

The university is not responsible for any loss or expense resulting from the loss, theft, damage or misuse of the cards.

 

International Office

www.international.txstate.edu/
international@txstate.edu

Thorton International House | 512.245.7966

The International Office supports international students, J-1 scholars and international faculty by providing information, advising, assistance and referrals related to immigration regulations and cultural issues. It serves as an advocate for international students and scholars and as a liaison with the U.S. Department of Homeland Security, the Department of State and the Department of Labor in various immigration matters. The office assists the university in maintaining compliance with federal regulations related to non-immigrant students in the F-1 category.

Services for international students include orientation upon initial attendance at Texas State; information about maintaining lawful status, travel and work permission; assistance with immigration-related applications; and letters certifying enrollment.

Texas State departments may request DS-2019 documentation through the International Office for prospective J-1 visiting professors and researchers. The International Office provides J-1 Exchange Visitors with orientation and advising related to J-1 federal regulations, including travel, work permission and other issues.

In addition, the office assists Faculty Records, academic departments and
Human Resources when hiring inter-national faculty, students and scholars.

The International Office promotes internationalization at Texas State by facilitating international agreements and by sponsoring International Education Week each November.

 

Leadership Institute

http://leadership.dos.txstate.edu/
LBJ Student Center 5-9.1
512.245.LEAD (5323)

The Dean of Students Office is committed to enhancing leadership development programs at Texas State by creating a supportive environment that assists students in becoming transformational leaders. The purpose of the Leadership Institute is to bring students together to learn leadership skills, engage in activities that foster ethical behavior, build an inclusive community, demonstrate social responsibility and inspire a commitment to excellence.
The Leadership Institute will:
  • Serve as a clearinghouse of information regarding leadership opportunities at Texas State.
  • Provide a variety of leadership development opportunities within a tiered structure for incoming students, established sophomore/junior leaders and a capstone program for highly experienced junior/senior leaders.
  • Collaborate with departments within and outside the Division of Student Affairs in order to deliver experiential learning opportunities.
The institute offers students opportunities to participate in numerous community and extracurricular activities while building relationships and developing leadership skills through a variety of interactive, energizing and unique experiences. The institute’s core values are excellence, integrity and ethics, social responsibility, empowerment, inclusivity and civic engagement.
One of the institute’s major events is the Leadership Institute Annual Conference, which is held each spring and is based on the Common Experience theme for the academic year. The conference brings students from various backgrounds together to learn leadership skills, engage students in values-based activities that foster personal leadership development, build a unified community, cultivate social responsibility, and inspire students to adopt a new way of life while expanding their leadership abilities.

Legal Services

www.attorney.txstate.edu
LBJ Student Center 5–1.5 | 512.245.2370

The office of the Attorney for Students provides experienced, licensed attorneys who are available to evaluate Texas State students’ problems and advise them of their rights, options and obligations. This service is provided at no cost to the students. The attorney can assist students in informal dispute resolution through fact-finding, negotiation or mediation. Consultations will not be given in matters against Texas State or in student vs. student cases. The attorney does not represent students in court. If an out-of-court resolution is not possible or practical, clients will be referred to outside attorneys.

No information is released unless the student specifically consents to the release. Because of the confidentiality of cases, telephone or e-mail advice is not given, but office appointments can be made easily.

The attorney is available to give presentations on a variety of topics (DWI, landlord-tenant issues, and family law, etc.) to any organization, residence hall or other on-campus group. Please schedule this service as far in advance as possible.

The Attorney for Students has a commissioned notary public on staff and provides that service free to students.

Off-Campus Student Services (OCSS)

www.lbjsc.txstate.edu/commuter
ocss@txstate.edu
LBJ Student Center 4-11.1 | 512.245.3219

Off-Campus Student Services (OCSS) provides programs and opportunities for Texas State commuters (students not living in on-campus residence halls) to become more aware of resources and events both on and off campus, including:

  • campus transportation/parking
  • monthly commuters breakfasts
  • annual off-campus housing fair each spring
  • Off-Campus Survival Guide
  • Good Neighbor Program and Community Alert
  • Achieving Community Together (ACT) Campaign

 

Ombuds Services

www.dos.txstate.edu/services/Ombuds-Services.html
LBJ Student Center 5-9.1
512.245.2124

The Dean of Students Office provides Ombuds Services to address university-related concerns of currently enrolled Texas State students (i.e. university instructor/professor, employer challenges, etc.) in accordance with appropriate University Policies and Procedures Statements. The Dean of Students Office also makes referrals to other campus departments or offices when necessary.

To utilize this service, students can complete the ombuds intake form available online and submit to dos@txstate.edu.

Office of Student Diversity and Inclusion

www.sdi.txstate.edu
osdi@txstate.edu
LBJ Student Center 5–2.2 | 512.245.2278

Texas State is committed to providing an equal educational opportunity for all individuals and contributes toward this goal through the Office of Multicultural Student Affairs (MSA).

MSA offers services to currently enrolled students to support the fulfillment of their educational goals. Staff members provide culturally sensitive consultation on academic, personal, social, financial and career issues. MSA, in collaboration with other Student Affairs offices, offers programs and services that promote cultural awareness, student success and leadership development.

MSA assists in the support of retention initiatives for first-generation students and underrepresented groups through coordinated efforts with various university programs, departments and student organizations.

Students and their families are welcome at the MSA office, and students can meet one-on-one with an MSA staff member by making an appointment.

 

Physical Therapy Clinic

www.health.txstate.edu/pt/resources/pt-clinic.html
Health Professions Building, Room 101 | 512.245.8241

The Physical Therapy Clinic is the professional clinical facility of the Physical Therapy Program and is located on the first floor of the Health Professions Building. The clinic stresses a holistic approach, combining academics with clinical practice. The clinic is equipped to treat acute and chronic orthopedic and neurological injuries.

Consultations are available without physician referral; however, treatment is available only with a referral. The clinic is open during the academic semesters. Students can call 512.245.8241 to make an appointment.

 

Planning, Assessment, Leadership and Marketing office (PALM)

www.lbjsc.txstate.edu/involvement/leadership
LBJ Student Center 4-1.6a | 512.245.8295

 

The Planning, Assessment, Leadership and Marketing office provides support for the programs and services of the LBJ Student Center in the areas of strategic planning, program and service assessment, student organization leadership development, and departmental and student organizational marketing and promotions.

The student organization leadership development program complements the collegiate experience by empowering students through opportunities, resources and meaningful involvement and promotes self-discovery, social justice and ethical leadership to develop competent global leaders who effectively serve our communities.

PAWS Preview, a “just in time” transition program required of all entering students with less than 30 credit hours, is coordinated by this office with the advice and support of a university-wide committee and a staff of more than 100 student leaders. Student managers who directly supervise the student group leaders are paid members of the office.

Print & Mail Services

www.auxiliaryservices.txstate.edu/printmail/
printshop@txstate.edu | 512.245.2601
mailservices@txstate.edu | 512.245.2293
1727 Ranch Road 12

Print & Mail Services, open Monday-Friday, 8 a.m.-5 p.m., is a full-service printing and mailing facility. The main office is located one mile west of campus on Ranch Road 12 and the Copy Cats center is located downstairs from the University Police Department in the Nueces Building. Print & Mail Services is the campus community’s source for official stationery, forms production, banners, office and mailing supplies, notary service, fax service, and ground and air shipping options. Members of the Texas State community can use the service for virtually any type of print project, with convenient shipping options.
The Copy Cats copy/shipping center helps students organize and print reports and presentations for class projects. It has a wide selection of quality papers, custom cutting and finishing, and free estimates. Personal customer consultation is available as well, and Copy Cats carries a selection of office and shipping supplies and offers notary, mailing and fax services.
Print & Mail Services offers a four-color digital press with variable data capabilities, black or color offset printing and a large-format (up to 42 inches wide and unlimited length) poster printer. Print & Mail Services can ship printed projects via UPS or U.S. Postal Service, ensuring the most cost effective method of shipment.
Print & Mail Services provides a range of printing and mailing supplies, including:
  • event programs
  • brochures 
  • invitations 
  • postcards and direct mail pieces 
  • stationery, forms and business cards 
  • quick-reference information cards
  • stamps and envelopes
  • USPS or UPS shipment 
  • posters and banners

Recycling Program

http://www.facilities.txstate.edu/grounds/recycling.html
mg18@txstate.edu
Recycling Center | 512.245.7733

Texas State’s recycling program encourages students, faculty and staff in their efforts to preserve the environment. Recycling containers for mixed paper, aluminum cans and plastic bottles are located in most residence halls, academic facilities and administrative buildings. Mixed paper may include newspaper, magazines, computer paper, colored paper, books (hardcover and softcover) and junk mail.

Outdoor recycling containers for plastics and aluminum are located in the mall area, Alkek Library breezeway, LBJ Student Center and the Commons bus stop area.

Students are encouraged to use the Texas State Recycling Center as a drop-off site. The Recycling Center is located at 602 Moore St., at the entrance to the Glade Theatre. For questions, contact Mario Garza at 512.245.7733.

Registrar's Office

www.registrar.txstate.edu
registrar@txstate.edu

J.C. Kellam, First Floor | 512.245.2367

The Registrar’s Office coordinates registration and scheduling of classes, and processes transcripts, diplomas and final grades. The Registrar’s Office also staffs the CATS Helpline — 512.245.7888 — during registration and schedule changes. The Office of Veterans Affairs and the Degree Audit Reporting System Office also are within the Registrar’s Office.

Speech-Language-Hearing Clinic

www.health.txstate.edu/slhclinic/
Health Professions Building, Room 101 | 512.245.8241

The Speech-Language-Hearing Clinic is the professional training clinical facility of the Department of Communication Disorders. The clinic specializes in the evaluation and treatment of children and adults (including bilingual individuals or monolingual speakers of languages other than English) with speech, voice, fluency, language, literacy and hearing problems. Foreign accent modification training is offered, as well as hearing testing and hearing aid services.

Services are provided by graduate student clinicians under the direct supervision of clinical faculty members. Supervising clinical faculty members are state licensed and nationally certified speech-language pathologists or audiologists. Self-referrals are accepted as well as referrals from physicians, government agencies, members of the Texas State community, and schools in the Central Texas region. 

The clinic is open Monday-Friday, 8 a.m.-5 p.m. during the academic semesters, including the summer. Fees are charged for all services unless an alternative arrangement has been approved by the clinic director. Call the clinic at 512.245.8241 to make an appointment or for more information on services offered.

Student Emergency Services

http://www.dos.txstate.edu/services/emergency
LBJ Student Center 5-9.1
512.245.2124

The Dean of Students Office provides emergency services such as instructor notifications when students have experienced emergencies or crises including family deaths, hospitalizations, fires or illness that may prevent them from attending classes.

There is also a limited financial assistance available for students who have experienced significant emergencies that may prevent them from continuing their education. Documentation from a health care professional or other appropriate agency is required for instructor notification (only instructors may excuse an absence).


Student Health Center

www.healthcenter.txstate.edu
Appointments/After-Hours Nurse Advice Line: 512.245.2167
Pharmacy: 512.245.3590
General Information: 512.245.2161
Health Promotion Services: 512.245.2161

The Student Health Center, located at the corner of Tómas Rivera and Sessom drives, offers the following services for registered Texas State students:

  • general health care by appointment
  • women's health care, including annual exams and Pap smears, by appointment
  • urgent medical problems (seen immediately)
  • psychiatric services by referral
  • immunizations and allergy injections
  • lab tests and X-rays at discount prices
  • over-the-counter drugs at a discount at the pharmacy
  • health promotion services

Hours
Monday, Wednesday and Friday, 8 a.m. - 5 p.m.
Tuesday and Thursday, 9 a.m. - 6 p.m.

Parking
Free patient parking is available next to the Student Health Center. Parking stubs must be validated at checkout by Student Health Center staff.

Eligibility for Services
Registered students are eligible for services during the semester in which they are enrolled at Texas State. Students may access Student Health Center services on a fee-for-service basis for one semester after graduation or after the semester in which they were last registered.

Medical Staff
The Student Health Center has a variety of health care professionals, including full-time physicians, nurse practitioners, nurses, laboratory staff and pharmacists. Staff members can also help students locate other campus and community resources.

Preferred Provider Network
Referrals to discounted services are available at the Student Health Center. Students can be referred to specialists in:

  • dermatology
  • gynecology
  • orthopedics
  • dentistry
  • optometry
  • psychiatry
  • podiatry

Fees
Nominal charges are assessed for lab tests, X-rays, medications, immunizations, allergy injections and other services. Payment for services is due at the time treatment is rendered. The Student Health Center accepts cash, checks, MasterCard, VISA, American Express, Discover and Bobcat Buck$.

Student Health Insurance
All students are strongly encouraged to have some form of health insurance. An optional student health insurance plan is available to students. The insurance plan is less expensive than most comprehensive medical insurance plans and provides coverage for injuries, illness, emergency room visits, hospitalizations and prescriptions (some limitations apply). Pre-existing medical conditions are not covered during the first year of coverage, unless the student has been continuously insured for the previous year. Students can submit documentation of continuous coverage under a prior health insurance policy to the student insurance company for possible reduction of the pre-existing condition exclusionary period.

The student health insurance plan is available to all registered Texas State students. Payments can be made on a semester basis. An annual plan may be purchased during the fall semester. Students who are enrolled in the Student Health Insurance Plan in the spring are eligible to purchase summer insurance without being registered and enrolled in classes during the summer months. Currently insured graduating seniors who have been continuously insured for three consecutive months may renew their insurance for a period of not more than six months at the continuation premium rate. 

International Students
International students must maintain continuous health insurance coverage from the time of enrollment to the time of completion of their degree program at Texas State or until transfer to another institution of higher education. International students are required to purchase the student health insurance plan or show proof of comparable insurance (including major medical, evacuation and repatriation benefits). The insurance premium for international students is automatically added to the tuition and fees bill at the time of registration.

International students will be billed for the health insurance premium twice a year, and it must be paid by the fall and spring tuition payment deadlines. Fall insurance coverage will be billed prior to the fall semester and spring/summer coverage will be billed prior to the spring semester. International students who wish to have the insurance premium waived must present proof of comparable insurance to the Student Health Center for approval prior to each semester’s payment deadline.

Note: Students considering purchasing their own plan and requesting a waiver should make sure the plan they are considering is approved by the Student Health Center. Some low-cost insurance plans do not meet the university’s insurance requirements and will not be accepted for waiver purposes.

The Student Health Center will e-mail an insurance waiver packet to international students prior to advance and late registration that includes forms and instructions on how to request a waiver. This information will be sent to the student’s e-mail address on file with the university and is also available at www.healthcenter.txstate.edu. For more information, contact the Student Health Center Medical Records Office at 512.245.2161.

Recommendations for Entering Students
In addition to the recommended childhood immunizations, it also is recommended that students have had two doses of measles (MMR) vaccine, a tetanus shot within the last 10 years and a varicella vaccination if they have never had chicken pox. Meningococcal vaccination is required for all first-time students to Texas State living in residence halls. Hepatitis B vaccination is recommended for college students. Human Papillomavirus (HPV) vaccine is recommended for unvaccinated women up to 26 years of age. Most of these vaccinations are available at the Student Health Center. Testing for infectious tuberculosis (TB) is recommended for students from areas where TB is prevalent, such as Southeast Asia, Africa, the Eastern Mediterranean and Russia.

Confidentiality
All medical information is confidential and cannot be released to anyone, including parents, except as required by law or with the student’s prior written consent. Parents are allowed by law to access the medical information of students younger than 18.

Class Excuses
Student Health Center medical staff members do not write class excuses for illness or injury. In those rare instances where a student’s future activity or class attendance may need to be limited for medical reasons, a medical note may be written at the discretion of the medical staff.

Health Promotion Services
Health Promotion Services strives to help students succeed academically and personally by promoting healthy lifestyles and creating a healthy campus environment at Texas State. The prevention and educational services offered address a variety of health issues including violence, nutrition, stress and time management, sexual health, and alcohol, tobacco and other drug use. Services include educational materials, outreach presentations, special events and health consulting. The health promotion team consists of professionally trained health educators, peer health educators and support staff working together to support the learning mission of the university.

Student Justice

www.dos.txstate.edu/services/Student-Justice.html
LBJ Student Center 5-9.1 | 512.245.2126

Student Justice in the Dean of Students Office has primary responsibility for the administration of the student judicial system.

Student Justice reviews allegations made against students if the allegation involves behavior that may violate the Code of Student Conduct, may be deemed as having the potential to compromise the wellness or safety of any member of the university community, or compromises the integrity of the university’s learning environment.

The Dean of Students Office, through Student Justice, oversees Alcohol and Drug Compliance Services (ADCS) that provide state approved alcohol awareness courses, as well as marijuana awareness programs that may be accepted by courts at each judge’s discretion. ADCS also offers opportunities for students to complete required community service. Visit www.conduct.dos.txstate.edu for dates, times and registration information.

 

Student Learning Assistance Center (SLAC)

www.txstate.edu/slac
Alkek Library, Suite 411 | 512.245.2515

The Student Learning Assistance Center (SLAC) provides a wide range of academic support programs for the needs of a diverse student population. Whether students are seeking help with course content, study skills or test preparation, SLAC provides assistance with a walk-in tutoring lab, Supplemental Instruction, campus presentations and online services.

Texas State students can take advantage of tutoring services by visiting the Learning Lab. The SLAC lab provides academic assistance in accounting; sciences such as physics, biology and chemistry; English and writing; statistics; computer information systems; history; philosophy; languages such as Spanish; and a number of math courses.

The lab also has study materials, handouts and computer-assisted instructional software in a wide range of topics and levels, from correcting comma splices to preparing for graduate school. Students may visit SLAC for assistance in preparing for the Texas Higher Education Assessment (THEA) test and admissions tests for graduate (GRE), law (LSAT) and business (GMAT) schools, as well as Texas State departmental tests such as the Grammar Spelling, and Punctuation (GSP) exam required by the School of Journalism and Mass Communication.

Supplemental Instruction, a nontraditional approach to collaborative learning, provides structured group study for students in historically challenging courses ranging from the liberal arts to science and math-based courses. Supplemental Instruction leaders act as role models and facilitate multiple study sessions per week in order to assist students not only with course content but also with the development of positive study skills and habits.

SLAC staff members continually foster outreach in the campus community by providing presentations on topics such as test taking and anxiety, learning styles, time management and college note-taking. Upon request, the SLAC staff will design specialized programs about study skills and academic improvement to fit the needs of a campus club, organization or professor. In addition, SLAC works to facilitate the College Note Taking session of PAWS Preview by showing incoming students proper techniques and giving tips for successfully navigating a college lecture.

SLAC also provides Texas State students with a number of online resources. By visiting www.txstate.edu/slac, students can access the Learning Lab’s tutoring schedule and hours, the times and locations of Supplemental Instruction sessions, information regarding becoming a lab tutor or SI leader, content area handouts and test preparation materials. SLAC also maintains an Online Writing Lab, providing writing assistance in an electronic format.

Technology Resources

www.tr.txstate.edu
512.245.ITAC (4822)

Operating within the Division of Information Technology, Technology Resources (TR) provides secure, robust and cost-effective information technologies to Texas State. TR supports critical technological functions including academic instruction, administration, student services, research activities, human resources and financial services. It delivers secure telephone, computing and online access. TR also provides customer-focused technical support and training to assure optimal use of information technology.
The Information Technology Assistance Center (ITAC) provides the university community an effective, primary point of contact for timely and consistent response to computing and information technology-related inquiries. It is a one-stop shop for technology-related issues or questions. ITAC is open Monday-Friday, 7 a.m.-10 p.m.
There are several ways to get technical support:

 


Testing Center (Testing, Research-Support, and Evaluation Center "TREC")

www.txstate.edu/trec
testingcenter@txstate.edu

Lower Commons Hall | 512.245.2276

The Testing Center administers a number of tests, including:

  • Grammar, Spelling and Punctuation (GSP) Exam
  • CLEP exams and departmental credit-by-exam tests
  • AccuPlacer
  • Compass
  • THEA Quick Test and THEA IBT
  • TEAS V Pre-Nursing Assessment
  • Proctored exam service for distance learning courses

TREC reports credit to the Registrar’s Office for students who have credit eligible scores (e.g., AP scores that are high enough to earn credit for one or more courses). Students are responsible for ensuring that their credit is posted to their transcripts.

TREC provides Academic Testing for Students with Disabilities accommodations for students who are registered with the Office of Disability Services.

For detailed information on all Testing Center services, visit the website, e-mail or call.

Transportation Bobcat Tram Bus Service

www.tram.txstate.edu
Buses operated by: First Transit
222 Wonder World Drive | 512.754.8993

The Bobcat Tram bus system is an affordable and environmentally friendly way for students to get to, from and around campus as well as densely populated areas in San Marcos. The Tram’s routes are designed to help alleviate parking problems and traffic congestion on campus.

Students pay a fee for the Tram at registration; this fee is the only charge for unlimited rides on the Campus and City bus routes. Intercity bus service is available to students and the general public for an additional charge. This service, (BT Interurban), is available between Austin, Kyle, New Braunfels, San Antonio and San Marcos.

The system is in full operation on all scheduled class and final exam dates. No service is provided on weekends or official university holidays; there is limited City and Campus bus service during the summer months; and limited BT Interurban service between Austin and San Antonio on select non-class days. Intercity bus service between Austin and San Marcos, and San Antonio and San Marcos is available to students, faculty, staff and the general public at an additional cost.

All buses are air-conditioned and meet Federal ADA requirements. Students requesting special accommodations should contact Auxiliary Services at 512.245.2585 prior to the beginning of the semester.

Current route and schedule information is available online at www.tram.txstate.edu or at the following locations:

  • First Transit
    222 Wonder World Drive
    512.754.8993
  • LBJ Student Center
    Information desk next to University Bookstore
    512.245.8686
  • Associated Student Government
    LBJ Student Center, Room 4-5.1
    512.245.1274
  • Auxiliary Services
    LBJ Student Center, Room 3-2.50
    512.245.2585

Comments, suggestions or inquiries about service policies and routing may be sent to the Transportation and Parking Committee, c/o Auxiliary Services; e-mails should be sent to tram@txstate.edu. For additional information about City and Campus routes and schedules or BT Interurban bus service, call First Transit at 512.754.8993; visit the Tram Web site; or speak with any bus driver.

Campus Routes
Two routes provide service around campus and between commuter parking lots and campus. Up-to-the-minute map and schedule information is available online at http://www.shuttle.txstate.edu/summerschedule.html.

Route 10 - Bobcat Stadium: This route runs from the Quad bus loop at the shelter next to the Music Building to Bobcat Stadium on Aquarena Springs Drive, stopping at Summit Apartments, Bobcat Village and the commuter parking lot at Strahan Coliseum as an outbound drop-off only after 11 a.m.

Campus Loop This route makes a counter-clockwise loop around campus, stopping in West Campus at the corner of Speck and Academy streets, the Rec Sports Complex, Supple Science Building, Bobcat Trail at Commons Hall, Sewell Park, LBJ Drive at Sessom, and the LBJ Student Center.

Residential Routes
Five off- campus routes serve the San Marcos area, offering an alternative for local students to access the main campus. Up-to-the-minute map and schedule information is available online at http://www.shuttle.txstate.edu/summerschedule.html.

Intercity service to Austin and San Antonio is available during scheduled class days, finals and limited non-class days for an additional fee. Inquire at the LBJ Student Center information desk; tickets are available at the information desk and H-E-B locations in Kyle, San Marcos and New Braunfels.


Note: All off-campus routes end by 5:30 p.m. on Fridays.

Aquarena Springs
      7:25 a.m. - 5:10 p.m.; approximately every 10 minutes
      5:40 p.m. - 7:55 p.m.; approximately every 40 minutes (combines with the Blanco route during this time)
This bus serves stops on Aquarena Springs Drive, including a stop at Bobcat Village. The main campus stop for this route is the west side of the Quad bus loop below Burleson Hall.

Blanco River
      7:00 a.m. - 4:55 p.m.; approximately every 15 minutes
      5:40 p.m. - 7:55 p.m.; approximately every 30 minutes
This bus departs campus from the west side of the Quad bus loop below Burleson Hall and server Aquarena Springs Drive, the IH-35 access roads north of Aquarena Springs Drive to the Blanco River, and Bobcat Village.

Post Road
      7:05 a.m. - 4:55 p.m.; approximately every 15 minutes
      4:55 p.m. - 7:55 p.m.; approximately every 30 minutes
This route serves stops on Post Road and Uhland Road east of IH-35 and Bobcat Village. The main campus stop for this route is the west side of the Quad bus loop below Burleson Hall.
 

Ranch Road 12
      7:04 a.m. - 5:06 p.m.; approximately every 6-12 minutes
      5:06 p.m. - 7:54 p.m.; approximately every 30 minutes
This bus departs from the west side of the Quad bus loop below Burleson Hall and serves stops on west campus, Ranch Road 12, Craddock Drive and North LBJ Drive.

Clarewood
      6:58 a.m. - 5:18 p.m.; approximately every 23 minutes
      5:18 p.m. - 7:33 p.m.; approximately every 45 minutes
This route serves stops on west campus, Wonder World Drive east of IH-35, the IH-35 access road south of Guadalupe Street, Leah Street, Linda Lane, Clarewood Street and Bobcat Village. The main campus stop for this route is on the west side of the Quad bus loop below Burleson hall.

Aquarena/Blanco Combo Routes (Monday - Thursday)
      5:40 p.m. - 7:55 p.m.
During these hours,  the Aquarena Springs and Blanco routes combine and run approximately every 45 minutes.

Night Route Service (Monday - Thursday)

       8:35 p.m.-11:25 p.m
The night buses are three routes, (1-NightEast; 2-NightWest;and 3-NightSouth), serving all off-campus bus stops outbound (leaving campus) and most stops in-bound (to campus) service. They make trips originating from Commons Hall beginning with 8:35 p.m. departures, then leave every 40 minutes until 10:35 p.m. The final bus routes leaving at 10:35 p.m. will transport students outbound only.

Intercity Routes

BT Interurban bus routes between Austin and San Antonio are a premium service provided to the general public, and are available during scheduled class days, finals and non-class weekdays for an additional fee. Bicycle racks are provided on a first-come, first served basis; all BT Interurban routes have WiFi access.

Detailed route and fare information is available at the LBJ Student Center information desk and on our website; tickets are availabe at the Student Center information desk, Copy Cats in the Nueces Building and HEB locations in Kyle, San Marcos and New Braunfels.

Austin Intercity Route

Northbound service: Routes 100-199 SanMarcos to Austin
Southbound service: Routes 200-299 Austin to San Marcos
Intercity Austin service departs and arrives from the LBJ Student Center and serves Kyle and three locations in Austin. There are 12 departures per day, Monday through Thursday, and eight departures on Friday for the Austin route. All Austin stops are at or near Capital Metro bus stops; the northern Austin stop at Highland Mall serves the Capital Metro express route to Austin Bergstrom International Airport and stops again on the south side of the mall across from the Greyhound bus station. Bicycle racks are available on all intercity routes on a first-come, first-served basis.

San Antonio Intercity Route

Southbound service:  Routes 300-399 San Marcos to San Antonio                  

Northbound service:  Routes 400-499 San Antonio to San Marcos  

San Antonio service departs and arrives from the LBJ Student Center and serves New Braunfels and San Antonio. There are six departures per day, Monday through Thursday, and four departures on Friday for the San Antonio route. The San Antonio stop is across the street from the Randolph Street park-and-ride, where multiple VIA routes are available. Bicycle racks are available on all intercity routes on a first-come, first-served basis.

This information is general; all routes and schedules are subject to change. Many changes to route departure on campus are designed to take place during the course of the next year; most notably, all routes will begin departing and arriving at N. LBJ Street upon completion of the new bus loop next to Pleasant Street Garage, (due to be completed during December 2008). Please refer to the Bobcat Tram Web site at www.txstate.edu/tram or any of the many display maps on campus for detailed, up-to-date information.

University Police

www.police.txstate.edu
LBJ Street and Bobcat Trail | 512.245.2890
Nonemergency: 512.245.2805
Emergencies: 911

The University Police Department (UPD) is a public service-oriented law enforcement agency responsible for the safety and protection of all Texas State students, faculty and staff. The UPD employs police officers commissioned by the State of Texas; these officers patrol the campus by vehicle, foot and ATV.

The Crime Prevention Team delivers presentations to residence halls throughout each semester. The team also delivers programming to faculty/staff through the Office of Professional Development. These include information on personal security, property protection, sexual assault awareness, Rape Aggression Defense and Operation Identification. Electric engravers can be checked out at UPD free of charge to mark valuables.

In addition to police officers, UPD provides security officers and Bobcat Bobbies to patrol the campus at night on foot and by golf cart. They report any suspicious or criminal activity to UPD.

The Bobcat Bobbies also provide safety escort services to on-campus locations. Parking Services provides evening van shuttle services for residents to and from perimeter lots. Users can call the University Dispatch Office at 512.245.SAFE (512.245.7233) for details and hours of service.

There are more than 107 emergency telephones located throughout the campus (yellow phones with blue lights above them or free-standing stanchions with “EMERGENCY” on the side). These phones provide automated, direct communication with the Texas State 911 Communications Center.

For vehicles on campus, Parking Services provides jump-starts and unlocks for vehicles that do not have electronic power locks and windows.

UPD is on duty and patrols the campus 24 hours a day, year-round. To contact the police, dial 911 (emergencies only) or 512.245.2805 for non-emergencies.

Veterans Affairs

www.va.txstate.edu
veteransaffairs@txstate.edu
J.C. Kellam, Suite 111 | 512.245.2641

The Office of Veterans Affairs provides services for Texas State students who are veterans, as well as dependents receiving educational benefits through the Department of Veterans Affairs. The office processes initial applications and subsequent certifications for veterans’ educational benefits. All students receiving benefits must complete a VA certification request form each enrollment period to have course work approved for certification. This form can be obtained at the Office of Veterans Affairs or at
www.va.txstate.edu.

The office also processes applications and determines eligibility for all Hazlewood Exemption applicants at Texas State. Veterans and dependents who have exhausted their entitlement of VA educational benefits or who are not receiving the full federal benefit may be eligible for exemption of tuition and certain fees under the Hazlewood Act. Applications and Exemption Request forms for the Hazlewood exemption can be obtained at the Office of Veterans Affairs or at www.va.txstate.edu.

Note for Disabled Veterans: As outlined in VCS Act 6675a-53, vehicles transporting disabled veterans and displaying state DV license plates are exempt from parking fees. Verification of these plates must first be presented to Parking Services.

Writing Center

www.writingcenter.txstate.edu
1st Floor ASB-N | 512.245.3018

The Writing Center’s trained staff offers one-on-one counseling for all students for any type of writing — essays, research papers, cover letters, essay exams and résumés. The Writing Center also offers tutoring for the GSP, the writing portion of the THEA, the TExES for English, and the TOEFL. The center is open Monday-Thursday, 9 a.m.-9 p.m., and Friday,
11 a.m.-5 p.m.

Tutoring appointments, including online tutorials, can be scheduled at www.writingcenter.txstate.edu. The Writing Center’s website also includes staff information, upcoming events and handouts on writing, including how to write annotated bibliographies, how to cite sources and how to prepare for the GSP.